Remote Service Plans
In an increasingly digitized world, having reliable and efficient technological support is paramount. At QTI, we recognize that while the hardware we offer is best-in-class, it's the continuous support and services that truly elevate the experience for our clients. That's why we're introducing our range of Remote Service Plans tailored to fit the diverse needs of our customers. Whether you're a small business seeking basic assistance or a large enterprise needing comprehensive care, we've got a package designed with you in mind. Explore our tiered options below to find the perfect balance of support, cost, and peace of mind.
Remote Service Plans
Basic
Plus Care
Premium Care
RMM Agent
✔
✔
✔
RMM Dashboard
✔
✔
✔
24x7 Monitoring
✔
✔
✔
8x5 NOC (EST)
✔
24x7 NOC
✔
Patching (Server & Desktop)
✔
✔
✔
Unlimited Remote Help Desk Support for Workstations 8x5
✔
✔
Unlimited Remote Support for Servers 8x5
✔
✔
ITGlue Documentation
✔
✔
✔
Anti-Virus Solution (Desktop/Laptop) 1 Device Per User
✔
N/A
N/A
Anti-Virus Solution (Server) Maximum 2 Servers
✔
N/A
N/A
Anti-Virus Solution Next Gen (Desktop/Laptop) - 1 Device Per User
$$$
✔
✔
Anti-Virus Solution Next Gen (Server) - Maximum 2 servers
$$$
✔
✔
Monitoring of ISP WAN status
✔
✔
✔
Monitoring of SonicWALL TZ, NSA, NSV solutions
✔
✔
✔
Support of Sonicwall Firewall, Switch and Wireless
✔
✔
Office 365 Data Backup - 30 days
$$$
$$$
✔
Cloud Scanning Technology for Office 365 Applications
$$$
$$$
✔
Vendor Management
✔
✔
Quarterly Business Reviews w/Reports
✔
✔
✔
Office 365 Business Basic
$$$
$$$
$$$
Office 365 Business Standard
$$$
✔
✔
Basic Security Awareness Training
✔