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Quarterhorse Technology Inc. Blog

Unified Communications as a Service: How Can UCaaS Benefit You?

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Every business that’s ever seen success can attest to the importance of good communication—both with clients and within the office. With the former, poor communications can lead to lost clients, lost revenue, and poor reviews. With the latter, poor communication can lead to frustrated staff, workplace disruption, stress, and a lack of team cohesion. Any of those outcomes can really slow down, or slowly kill, a business. That’s why many SMBs see the value in some form of communication system; communication systems like VoIP, web conferencing tools like Zoom, or collaborative platforms like Microsoft teams are all popular—especially right now. These tools might all provide value on their own, but many companies could benefit from approaching their communication system with a more inclusive and holistic approach.

This is where Unified Communications as a Service (UCaaS) comes into play. A good UCaaS solution provides small-to-medium-sized businesses the same tools that enterprise-level companies do. It allows employees to (productively) work from home, the office, or anywhere else. It allows you to more judiciously and affordable hire the right people. It allows you to significantly adjust the amount of real-estate you need to pay rent on. These are all incredible benefits, especially amidst a world adapting to a forced remote work environment.

So what does UCaaS include? It obviously starts with the basics: an email solution. A good UCaaS implementation will set up a company-wide, uniform email solution that will help keep things organized and professional. This solution will include the integration of an instant messaging tool, which will allow your team to send and receive more urgent messages—speeding up the communication process. The next step involves some form of phone solution, and Voice-over-Internet-protocol (VoIP) is the standout best solution. From customizable phone lines, to internet-based call routing, to the flexibility of phone usage, VoIP is the best-in-class phone solution. Finally, there needs to be some kind of conferencing solution; in-person meetings are sometimes not viable, or are not possible, so having a solution that allows you to conduct virtual meetings is important. It will allow you to collaborate with your team and work with your clients remotely, without losing that ever-important personal touch.

There are many vendors and providers that claim to provide the best communication services around. There are only a handful that actually deliver on the promise of UCaaS. Quarterhorse is one of them. We sit on your side of the table and help define your requirements, invite trusted providers to compete for your business, and then hold them accountable to their promises. We are confident in our ability to deliver the best possible communication service for your company.

Curious? Take a look at our service offering and give us a call at (646) 722-6500, or send us an email via our Contact Us page. Thank you very much!

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Saturday, June 06, 2020

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Every business that’s ever seen success can attest to the importance of good communication—both with clients and within the office. With the former, poor communications can lead to lost clients, lost revenue, and poor reviews. With the latt...

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Quarterhorse Technology Inc.
14 Penn Plaza, 9th FL.
New York, New York 10122